Returns & Refunds

Love KINK in 30 days, or it’s on us.

Try your first KINK order. If it’s not for you, tell us within 30 days of delivery and we’ll refund the product price in full. No need to send anything back. Chocolate this good shouldn’t come with fine print, so we kept ours short.

First order only. Terms below.

What’s covered

• Your first KINK purchase made directly at kultchocolates.com.au
• A full refund of the product price for up to one pack
• One guarantee claim per customer, household, email address, payment card and delivery address

The window

• Claim within 10 days of the delivery date shown in your tracking
• Eat it, try it, decide. You don’t need to finish it, and you don’t need to return it

How to claim

1. Email info@kultchocolates.com.au
2. Tell us in a sentence or two why KINK wasn’t for you. It helps us make better chocolate, and it’s the only thing we ask.
3. We’ll confirm your claim within 3-5 business days.

How you’re refunded

• Refunds go back to your original payment method within 5 to 10 business days of approval
• Shipping fees aren’t refunded under this guarantee
• If you used a discount code or gift card, we refund the amount you actually paid

Multi-packs and bundles

• The guarantee covers the first pack you open
• Unopened packs from the same order can be returned for a refund within 30 days of delivery, if they arrive back sealed and in resaleable condition. Return postage is at your cost. We recommend a padded satchel and a cool day

Subscriptions

• A claim on your first subscription delivery also cancels future deliveries, unless you tell us you’d like to keep them
• Later subscription deliveries aren’t covered by this guarantee

Not covered

• Purchases from retailers, marketplaces or stockists (please return those to where you bought them)
• Repeat purchases after a successful claim
• Gift cards, samples, event or wholesale orders
• Claims we reasonably believe are fraudulent or part of a pattern of abuse, such as repeat claims across multiple accounts

Your rights under Australian law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The KINK money-back guarantee is in addition to these rights. Nothing in this policy limits them.

Due to the nature of food products, for all other ranges (except KINK: Date Night Chocolate):

• No returns or refunds will be accepted for opened packages.

• We do not accept returns for a change of mind.

If your product arrives damaged or incorrect, you must notify us within 48 hours of delivery at info@kultchocolate.com with photos and order details.

Refunds or replacements (if approved) will be handled in accordance with Australian Consumer Law.